Welcome to BoltCraft Sales Shop’s FAQ section! We’ve compiled answers to the most common questions about our precision archery products and services. Whether you’re a competitive target shooter, hunting enthusiast, or traditional archery practitioner, you’ll find helpful information below.
About Our Products
What types of arrows and shafts do you offer?
We specialize in a comprehensive range of archery products including:
- Arrow Shafts and Tubes/Cases
- Crossbow Bolts & Arrows
- Fletched Arrows for various applications
- Hunting Arrows and Shafts
- Target & 3D Arrows/Shafts
- Traditional Archery equipment
- Youth & Beginner Arrows/Shafts
Are your products suitable for beginners?
Absolutely! We offer dedicated Youth & Beginner Arrows and Shafts specifically designed for those new to archery. These products balance quality with affordability, making them perfect for learning proper technique without compromising on performance.
What materials are used in your arrow shafts?
We carry premium shafts from top manufacturers like Carbon Express and Gold Tip, using high-quality materials including carbon fiber, aluminum, and traditional wood options. Each material offers distinct advantages depending on your archery needs.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through encrypted channels for your security.
Is there a minimum order amount for free shipping?
Yes, orders totaling $50 or more qualify for our free shipping option via EMS. For orders under $50, we offer standard shipping via DHL or FedEx for a flat rate of $12.95.
How soon will my order be processed?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email as soon as your Arrow Shafts or other products ship.
Shipping & Delivery
Where do you ship to?
We ship globally from our Oakland headquarters, excluding some Asian and remote regions. Our standard shipping carriers are DHL or FedEx, with EMS used for free shipping options.
How long does delivery take?
Delivery times vary based on your shipping selection:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch
- Free Shipping (EMS): 15-25 days after dispatch
Are there additional import fees?
Some countries may impose customs fees or import taxes which are the responsibility of the recipient. These charges aren’t included in our shipping costs. We recommend checking your local regulations before ordering, especially for premium shafts.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. If your Victory arrows or any other product doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return.
How should I package items for return?
Please return items in their original packaging with all protective materials. For arrow shafts and tubes/cases, ensure they’re properly secured to prevent damage during return shipping.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Customer Support
How can I contact customer service?
Our dedicated archery support team is available via email at [email protected]. We typically respond within 24-48 hours. Our physical address is:
BoltCraft Sales Shop
2572 Wayside Lane
Oakland, US 94612
BoltCraft Sales Shop
2572 Wayside Lane
Oakland, US 94612
Do you offer product recommendations?
Absolutely! Whether you need help selecting the right Hunting Arrows for your upcoming season or Target & 3D Shafts for competition, our team can provide expert advice based on your specific needs and skill level.
Didn’t find the answer you’re looking for? Contact us directly at [email protected] and our archery specialists will be happy to assist you!