At BoltCraft Sales Shop, we take pride in crafting precision archery equipment just as we take pride in standing behind our products. If you’re not completely satisfied with your purchase of arrow shafts, hunting arrows, or any of our premium archery products, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of delivery for most products, provided they are in original, unused condition with all packaging intact. Your satisfaction is as important to us as the perfect arrow flight is to you.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Fletched Arrows (due to potential damage to fletching during inspection)
  • Custom-made Traditional Arrows (made to specific customer specifications)
  • Any product that shows signs of use, damage, or missing original packaging

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • The product(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear BoltCraft Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product(s) to return: [Product Name(s) and Quantity]
Reason for return: [Brief explanation]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (2572 Wayside Lane, Oakland, CA 94612 USA)

Step 3: Package and Ship Your Return

Securely package the items in their original packaging and include:

  • Copy of your order confirmation
  • Return authorization number clearly visible

Ship to our Oakland address using a trackable method. You’re responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received, we’ll inspect the items within 3-5 business days and notify you of the approval status.

Refund Information

Approved refunds will be processed within 5 business days of return inspection:

  • Original payment method: Credit/debit cards (Visa, MasterCard, JCB) and PayPal will be refunded to the original payment method
  • Processing time: Allow 5-10 business days for the refund to appear in your account after processing
  • Amount refunded: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly state the product you wish to exchange for
  3. We’ll ship the new item once the return is received and approved
  4. You’ll be responsible for any price difference and additional shipping costs

International Returns

For customers outside the U.S. (excluding certain Asian and remote regions):

  • You’re responsible for all return shipping costs and any applicable customs fees
  • We recommend using the same carrier as your original shipment (DHL, FedEx, or EMS)
  • Mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive damaged or defective products (like bent arrow shafts or compromised hunting arrows):

  1. Contact us within 3 days of delivery
  2. Provide photos of the damage/defect
  3. We’ll arrange for replacement or refund at no additional cost to you

Note: This policy applies only to purchases made directly through boltarrowshop.com. For purchases through third-party retailers, please contact them directly for their return policies.

Questions?

Our customer service team is ready to assist with any return or exchange inquiries. Contact us at [email protected] and we’ll respond with the speed and precision of one of our premium arrows.