Shipping Policy

At BoltCraft Sales Shop, we’re committed to delivering precision archery equipment with the same care we’d want for our own gear. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery estimates may vary slightly depending on your location and customs processing times. We ship worldwide except to certain Asian and remote regions.

Returns & Exchanges

We stand behind every arrow shaft, hunting arrow, and archery product we craft. If you’re not completely satisfied, we offer a simple return process within 15 days of delivery.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Products must be unused, in original packaging with all tags/materials
• Return Shipping: Customer’s responsibility unless the return is due to our error

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• Fletched Arrows (due to potential damage to fletching during inspection)
• Custom-made Traditional Arrows (made to specific customer specifications)
• Any product showing signs of use, damage, or missing original packaging

How to Return an Item

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with:

• Return authorization number
• Shipping instructions
• Our return address: 2572 Wayside Lane, Oakland, CA 94612 USA

Step 3: Package and Ship Your Return

Securely package items in their original packaging and include:

• Copy of your order confirmation
• Return authorization number clearly visible

Ship to our Oakland address using a trackable method. We recommend using the same carrier as your original shipment (DHL, FedEx, or EMS).

Step 4: Processing Your Return

Once received, we’ll inspect items within 3-5 business days and notify you of approval status.

Refund Information

Approved refunds will be processed within 5 business days of return inspection:

• Original payment method: Credit/debit cards (Visa, MasterCard, JCB) and PayPal will be refunded to the original payment method
• Processing time: Allow 5-10 business days for the refund to appear in your account after processing
• Amount refunded: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly state the product you wish to exchange for
• We’ll ship the new item once the return is received and approved
• You’ll be responsible for any price difference and additional shipping costs

International Returns

For customers outside the U.S.:

• You’re responsible for all return shipping costs and any applicable customs fees
• We recommend using the same carrier as your original shipment (DHL, FedEx, or EMS)
• Mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive damaged or defective products (like bent arrow shafts or compromised hunting arrows):

• Contact us within 3 days of delivery
• Provide photos of the damage/defect
• We’ll arrange for replacement or refund at no additional cost to you

Questions?

Our customer service team is ready to assist with any shipping or return inquiries. Contact us at [email protected] and we’ll respond with the speed and precision of one of our premium arrows.